At Amscan Sales Shop, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes things don’t go as planned, and you may need to return or exchange an item. Our goal is to make this process as smooth and hassle-free as possible, so you can get back to celebrating life’s special moments with confidence.
Our Commitment to You
As a premier destination for party supplies, costumes, and festive decorations, we’re dedicated to helping you create unforgettable experiences. Whether you’re planning a birthday bash, a holiday gathering, or a themed celebration, we want you to have everything you need to make it perfect. If an item doesn’t meet your expectations, we’re here to help.
Return & Exchange Policy Overview
We accept returns and exchanges within 15 days of your receipt of the item. To be eligible for a return or exchange, your item must be in the same condition that you received it: unused, in its original packaging, and with all tags attached. You’ll also need the receipt or proof of purchase.
Step-by-Step Return & Exchange Process
Step 1: Initiate Your Request
Start by contacting our customer service team within the 15-day return window. You can reach us at [email protected]. Please include the following information in your email:
- Your full name
- Order number
- Product name and quantity
- Reason for return or exchange
Step 2: Wait for Approval
Our team will review your request and respond within 2 business days with instructions and a Return Authorization Number (RAN). Please do not ship any items back without this authorization, as we cannot process unauthorized returns.
Step 3: Package and Ship Your Return
Once approved, carefully package the item in its original packaging, including all parts and accessories. Include a copy of your receipt or proof of purchase and the RAN. Ship the package to:
Amscan Sales Shop Returns
307 Joel Street
Pooler, GA 31322
USA
Note: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (such as shipping the wrong item). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Step 4: Processing Your Return or Exchange
Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed, or your exchange item will be shipped out to you.
Refund Information
Refunds will be issued to the original payment method used for the purchase. Please allow:
- 5-10 business days for the refund to appear on your credit card statement (for Visa, MasterCard, and JCB payments)
- 3-5 business days for refunds to your PayPal account
Note that shipping costs are non-refundable. If you received free shipping on your original order, the standard shipping fee may be deducted from your refund.
Exchange Information
If you’re requesting an exchange for a different item, we’ll ship the new product once we receive and process your return. Standard shipping rates will apply for the new item unless the exchange is due to an error on our part.
Non-Returnable Items
To ensure the health and safety of all our customers, certain items cannot be returned or exchanged:
- Face & Body Paint (for hygiene reasons)
- Baking Cups and other food-adjacent products
- Plastic Cutlery and tableware that has been opened
- Balloons that have been inflated or used
- Custom or personalized items
- Items marked as “Final Sale”
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund as quickly as possible, at no additional cost to you.
Return & Exchange Request Template
To help you get started, here’s a template you can use when contacting us about a return or exchange:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Amscan Sales Shop Customer Service Team,
I would like to request a [return/exchange] for my recent purchase.
Order Number: [Your Order Number]
Product Name: [Product Name]
Quantity: [Quantity]
Reason for Return/Exchange: [Please briefly explain why you’re returning or exchanging the item]
I have reviewed the return policy and confirm that the item is unused, in its original packaging, and includes all tags and accessories.
Please provide me with a Return Authorization Number and further instructions.
Thank you,
[Your Full Name]
[Your Phone Number]
Need Help?
If you have any questions about our returns and exchanges policy, don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to help make your Amscan experience as joyful as your celebrations!